Returns & Refund Policy

We hope you love your order. If you’re not completely satisfied, you may return eligible products within 30 days of receiving your order.

Returns

To be eligible for a return:

• The product must be returned in its original condition.

• The product must be unused and undamaged.

• Original packaging should be included where reasonably possible.

• Proof of purchase or your order number may be required.

Please contact us at info@emile-home.com before returning your order. We will provide you with the return instructions and return address.

Return Shipping

Unless the product is faulty, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Please package home décor items carefully. We recommend using a tracked shipping method for your return.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at info@emile-home.com with your order number and photos of the item and packaging.

We will work with you to provide an appropriate solution, such as a replacement or refund.

Refunds

Once your return has been received and inspected, we will process your refund using your original payment method.

Please allow several business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Exceptions

Certain products may not be eligible for return, including:

• Personalised or custom-made products

• Products that cannot be returned for hygiene reasons after their seal has been broken

• Gift cards

This does not affect your statutory rights.

Cancelling Your Purchase

Where applicable under consumer law, you have the right to withdraw from an online purchase within the statutory cooling-off period. Please contact us if you wish to exercise this right.

Contact

For questions about returns or refunds, please contact:

Emilie-Home
Email: info@emile-home.com
Return address: